Originally Posted by
jjmoore
So.. regardless of the reason for the delay / aircraft change, bags were not even loaded onto the aircraft until shortly before departure given the changes (in all likelihood). I still believe UA had a good chance to pull these passengers off the aircraft and spare them the pain they suffered in BRU airport. Not saying that this is logistically easy, but in my eyes, it should have been done.
If it were any other day they may have done the logical thing. I suspect because it was Christmas they were shooting for all or nothing - either they get home on Christmas day or they don't and favoring the small chance to make it tipped the scale a lot farther because of that - or not.
They were also hoping their *A partner would help them out of a jam because it was Christmas but that didn't happen. Lesson learned. Stuff happens and you have to look out for yourself when you travel on UA (and probably any other airline too).