Originally Posted by
chanba
UA 895 ORD-HKG-SIN
Broken seat in J (only reclined halfway and didn't return to upright position, so was stuck in this half resting position for the entire flight.) The seat was not fixed during the layover in HKG. Got apology card, seemingly never processed for a very long time. I ended up writing to 1kvoice asking what happened and got 10,000 miles. I would have expected more, to be quite honest, because it's a very long flight and it was rather frustrating. The response was at least from a human, not a standard form letter, so that was nice.
I've found those cards worthless UNLESS you write in to 1K Voice. I don't even wait. If I get a card (and admittedly I've only gotten 2 in the last year), I write into 1K Voice the first chance I get & just add a PDF of the card with it. Last summer I wrote in about a broken IFE the same night I landed & got a genuine apology less then 24 hours later with a surprising 20,000 RDM's (granted it was on an F class seat to DXB on a full C fare but still, 20,000 RDM's was a welcome apology