Originally Posted by zero savings
In your eagerness to support Hertz you are defending three unjustifiable practices
(a) "We know what the fuel gauge says but we don't believe it'.
(b) We added a sneaky sentence to the agreement about keeping a receipt, and enforce this rule intermittently.
(b) We will charge you 5x the fuel price. Amazing, even given the practices in the car rental industry.
The sentence is in
BOLD in large print on the rental agreement. The Australian RAs are extremely easy to read with very little extraneous information. If it was hidden away in the T&Cs then it might be reasonably viewed as sneaky , but anyone who looks at the RA can hardly miss the cost per litre for fuel ( if refuelling charge applies ) nor the requirement for the receipt
If you choose to ignore the RA, that is your fault
With the fuel guage , that is perfectly reasonable on short distance rentals. There are many peope who will try and scam the car hire companies out of fuel by relying on guages that show full for wuite a while
The cost of petrol if you choose not to refill it yourself is clearly stated on the RA and the cost is indeed about 2.8 times the cost of filling it yourself.
The receipt for petrol will show the time the petrol was purchased and the amount of fuel purchased. with that information it can reasonably be determined whether the car was refuelled close to return and whether it was filled up