Originally Posted by
Dave Noble
I do lots of rentals in Australia and have whenever I have refuelled the vehicle have not ended up with this charge. It is VERY clear on the rental agreement and came about due to people not filling up and then trying to argue after being charged that the charge is invalid
Who is going to wait 20 minutes for the car to be taken to a petrol station , topped up , returned and confirmed that the tank actually was full?
The vehicle consumption rates are not set by the location but are the same across the country. Based on the set rate and the petrol rate on rental, the cost is determined. The petrol rate is stated on the RA
If you think the whole of Australia Hertz rental policies are a "scam" , I would suggest not renting here
$50 does sound quite feasible a charge for a large vehicle on 80 Km. .
At $3.20 a litre ( which is what I recall it being on my last rental ) plus 20% Brisbane Airport Location fees would come to $3.84 a litre, so would be approx 13 litres. this would be a consumption rating of 15.6L per 100Km which is definitely on par with some of the vehicles in Hertz AU fleet
I have no problem with being charged with fuel if I don't fill up the car. That's the deal and it's clear.
But I did fill it up and and the gauge showed that. The fuel cost $10 but Hertz are charging $50 (for an already full tank).
In your eagerness to support Hertz you are defending three unjustifiable practices
(a) "We know what the fuel gauge says but we don't believe it'.
(b) We added a sneaky sentence to the agreement about keeping a receipt, and enforce this rule intermittently.
(b) We will charge you 5x the fuel price. Amazing, even given the practices in the car rental industry.