Originally Posted by mikemcft

Unless there is no other choice, my wife and I just flew our last flight on United. We went SEA -> SFO -> HKG and back. We are very frequent flyers. On the international legs there are no entertainment systems. That is quite sad. It is almost 2014. If we knew that alone, we would have opted for another flight.

Then on the SFO -> HKG leg they gave us damp and _cold_ food. The main dish was _cold_ and the rice was hard like plastic. I could barely believe that the steward was handing out cold main dishes. He didn't have a clue. But then again he dropped a glass bottle from an overhead compartment on the lady sitting in front of us. We complained about the food and got ours replaced with less cold main dishes, but not even warm. There was zero apology. A stewardess just said that "it should have been heated".

On the return HKG -> SFO leg there was a snack meal. The sandwiches we got were _frozen_, not just cold, but literally frozen. There were ice crystals on the meat. Again there was zero apology when our sandwiches were replaced with simply cold and damp ones. There was also ice cream which was rock hard and broke my spoon before I had a taste. I gave up and went hungry until breakfast.

United is a joke. They brag about their service, but we saw no evidence of service. Bye bye!!!