Originally Posted by chanba

UA 895 ORD-HKG-SIN
Broken seat in J (only reclined halfway and didn't return to upright position, so was stuck in this half resting position for the entire flight.) The seat was not fixed during the layover in HKG. Got apology card, seemingly never processed for a very long time. I ended up writing to 1kvoice asking what happened and got 10,000 miles. I would have expected more, to be quite honest, because it's a very long flight and it was rather frustrating. The response was at least from a human, not a standard form letter, so that was nice.