Originally Posted by retiredandhappy

Airline cancelled night flight, San Fransisco (SFO) to Medford, OR (MFR) on December 23rd. My daughter was on board at the gate at SFO, people were still boarding. Suddenly there was a very vague and brief announcement that the flight was cancelled due to weather. Passengers were told to leave.
My daughter called me. I then called the car rental agency employee at MFR who was staying late to wait for her, and maybe others. I told him the flight was cancelled due to weather. He was very suprised...no one had informed him yet. And, he said the weather was good there...in fact, a plane had just landed.
I called my daughter back. She said the weather in SFO was fine.

Quite later, she got to the airline help desk. There was to be no compensation, since it was "weather". Help desk told my dau the weather problem was in MFR. My dau argued briefly that another airline landed at MFR...the help desk shrugged and said it was up to the pilot to decide about weather....and no one could get re-booked for 48 hours, after Christmas.

So, she and others teamed up and rented a car and drove 350 miles to home. One man in this car pool said his wife was at MFR and asked about the "weather." The airline told her the problem was in SFO.

It seems to me the flight may have been cancelled for other reasons, in which case. How do I pursue compensation for her share of the rental car cost? Would a lawyer take this on as a class action? If you've read this far, I'll tell you airline was United or United Express, flight 5600....I tend to lump them together. Flights get cancelled, I understand. I just wish the airline would own up to what happened, and not make up a "weather" excuse.

I have talked to United since, and got nowhere.

Originally Posted by spin88

File a compliant with DOT, they will look, see the weather in both places was fine, and UAL will get back to you with compensation. Address is here: http://www.dot.gov/airconsumer/file-consumer-complaint