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Thread: Any Recourse if location won't honor president circle upgrade
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Old Dec 26, 2013 | 9:31 pm
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GW McLintock
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Originally Posted by Dave Noble
When I have had an issue, I have contacted Customer Relations and lodged a complaint and then let hertz deal with it. Wait for 1st time the location fails to honour the benefit and then there will be something to complain about

I just received a response today regarding a recent rental where an upgrade failed to be honoured
The OP did contact corporate, but they referred him to the HLE station manager. Perhaps the OP should hang up and try again, but $50k/year for 8-10 cars (note that $50k would cover a couple of midsize or perhaps full-size cars plus one year's maintenance) I would not be very hopeful.

-J.
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