I have just edited and refined the rambling post above and submitted it to Tripadvisor as a review. It's long overdue, although I wonder if it will elicit a response from the property. After reviewing your feedback and comments, I would be very happy to be refunded for any regrettable time spent at this property as it was a total disaster and I still feel ripped off. Our trip was compromised and made less enjoyable as a direct result of the unorganized, confused and incompetent management of the hotel. If anyone has a contact email for the GM, I would like to share this review with him/her directly as well.