Refuelling receipt - BNE airport. Scam or ripoff?
I’ve been Hertz Gold for about 20 years. Rent 10+ times a year so I’m familiar with the process.
26 December - one day rental at Brisbane airport - $50.
I did about 80km (50 miles) and re-filled the car with $10 of fuel just before the airport. Paid cash. The gauge showed full.
Dropping the car off at Brisbane airport the agent (Lisa) asked for the fuel receipt. I paid cash and had no receipt.
Lisa then charged me another $50 for fuel pointing to the line in the agreement.
“should I decide to return the vehicle full of fuel I will present a refuelling receipt if driven less than $120km”.
To be clear, the gauge showed full. The distance I travelled was clear. I have ever seen or heard of this line before.
The usual practice is to check the fuel level and charge the cost to re-fill.
1. How long has this scam been running? Double the rental revenue. I've rented from Hertz BNE airport this year, done <100km and didn’t get this.
2. What’s the calculation? I was told 25c/km. Then $3.80 litre. Neither add to $50 and the staff were clueless “Dunno, can’t change the computer”.
Last edited by zero savings; Dec 25, 2013 at 9:11 pm