FlyerTalk Forums - View Single Post - Refuelling receipt - BNE airport. Scam or ripoff?
Old Dec 25, 2013, 8:59 pm
  #1  
zero savings
 
Join Date: Apr 2003
Location: Asia
Programs: QF Plat LTG, UA2mm, Marriott LTP
Posts: 215
Refuelling receipt - BNE airport. Scam or ripoff?

I’ve been Hertz Gold for about 20 years. Rent 10+ times a year so I’m familiar with the process.

26 December - one day rental at Brisbane airport - $50.
I did about 80km (50 miles) and re-filled the car with $10 of fuel just before the airport. Paid cash. The gauge showed full.

Dropping the car off at Brisbane airport the agent (Lisa) asked for the fuel receipt. I paid cash and had no receipt.
Lisa then charged me another $50 for fuel pointing to the line in the agreement.
“should I decide to return the vehicle full of fuel I will present a refuelling receipt if driven less than $120km”.

To be clear, the gauge showed full. The distance I travelled was clear. I have ever seen or heard of this line before.
The usual practice is to check the fuel level and charge the cost to re-fill.

1. How long has this scam been running?
Double the rental revenue. I've rented from Hertz BNE airport this year, done <100km and didn’t get this.
2. What’s the calculation? I was told 25c/km. Then $3.80 litre. Neither add to $50 and the staff were clueless “Dunno, can’t change the computer”.

Last edited by zero savings; Dec 25, 2013 at 9:11 pm
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