Kage, I dealt with the floor manager the entire time. I can PM you her name if you're interested. I didn't have time to get her on the phone each time one of the many ordeals took place (they were usually at the most inopportune of times when we were already in a hurry) so the front desk was the easiest to reach to deal with these problems in the immediate. My contact was always the most senior level at front desk, who knew of the issues I had encountered throughout my stay and who had offered the suite upgrade when the early issues first arose. I would later follow up with the floor manager whenever we were both available to discuss matters. I didn't want to let the problems with the hotel consume my entire vacation time and enjoyment... although it truthfully did just that, at least for the first few days. It also ruined the remainder of my trip once I discovered my jacket had been destroyed.

The butler never does turn down as far as I know, so he wouldn't have been called for the cover sheet. That's always housekeeping. The one time that we did call our second butler concerning it, he replied in a carefully worded way that he would contact housekeeping - as if to say, that we should do that ourselves in future for similar issues.

To be clear, our first butler was a veteran (I forget his name but he was exceptional and according to the hotel, the most requested and regarded person on staff) and handled everything as best he could under the circumstances. None of the faults of the hotel or management could be accredited to him. When we switched floors, someone else took over who was fairly useless. This is the person who bungled the move and misplaced our luggage; presumably threw out my wife's letter, etc. After that happened, we requested to be serviced by our initial butler whenever he was on duty (which unfortunately was only a fraction of our remaining time).

I never spoke with the GM because I was just so fed up with dealing with everyone at this point. I had been going back and forth with the Director of Front Office at the hotel for almost a month after our stay; almost on a regular basis. This is the floor manager who also comped me the single night stay. Again, I'd be glad to PM you her name if interested. We exchanged countless emails and tel. calls. I'd contemplated sending them a lawyer's letter concerning the suit jacket, but in the end, I decided to just suck it up and be the better person. I just didn't want to drag it out any longer. I probably should have.

The person that I was dealing with in their insurance dept. was Mr. <name deleted by RichardInSF, mod>, and I understand that he is not an outsider or third party representative, but the person who handles all insurance claims through the property. I found my exchanges with him to be insulting and aggravating beyond all else. His presumptions about how the damage occured and complete lack of accountability were maddening. He claimed that they "reviewed" and "tested" different fabrics under similar circumstances and that none exhibited the same evidence of damage as mine, as if that means anything. When asked whether a plausible explanation for how a jacket could possibly undergo damage resulting from either accidentally exposing said jacket to a surface where unknown detergents or harsh liquids might have come into contact VS standing in a room for several hours while mingling with friends - he refused to answer, stating that either was just as likely. Not the case. A laundry facility is a place where detergents and chemicals are commonly found. A cocktail lounge is not. This seemed to either fly over his head, or else he was simply not interested in offering an adequate resoltuion. As there was no reasoning and I didn't feel like wasting energy arguing the point, I decided to pout it all behind me as too much negativity had already been spent and I was done with them and the bad memories of our stay.

Now that I've had several months to recollect on it, I should have followed through and taken it to a higher level if necessary as I had just spent close to a thousand dollars on the suit. The outlandish thing is that I was trying to be reasonable, and only asked them to compensate me the cost of having a new jacket replaced, when I easily could have demanded they simply pay me for the entire suit. I was trying to accommodate them to an extent!

Anyhow, it's too late to do anything else and I don't really want to revisit this again, but the more I think about it, the angrier it makes me that I spent any money at all on that stay.