Originally Posted by Shuttle

Season's Greetings,

I'm just off the phone to the BAEC call centre (naively thought Christmas Day would be quiet and a short wait time . I have an Avios Amex 2:1 CW booking for travel LHR to Denver in late Jan. Thanks to work, I need to change it and the availability is non existent in J for the next few months apart from 18th Feb for the outbound leg.

Trying to work around this, I see there is fair availability on the NYC-LHR route, so phone up to try to make an open jaw booking (would purchase a connecting flight myself from DEN to NYC), however I was told by the agent that is is not possible as both legs of the jaw need to be in the same travel zone.

Is this correct? I can see reasons why it could be, but as long as the pricing was done on the longest leg I can't see how it would harm BA.

If I my strategy is going to be stymied can anyone help me identify which airports are in the same zone as Denver?

Appreciate your advice!

Shuttle

Originally Posted by cbagent

Call again…the agent has not advised you correctly. AMEX 241 can be booked as open jaw over the phone and the requirement for both points to be in the same zone has been dropped. The confusion may have arisen as any re route of an already booked AMEX 241 can only be done within original booked zones.