Originally Posted by
danger
Was your ticket issued by IB or by someone else and simply cancelled by IB?
Yes, issued by IB via Travelocity US (ie on IB stock).
Originally Posted by
onlybeef42
How long was your complaint pending prior to the response?
The timeline is:
12/09/2013 Informal claim submitted (text only)
15/09/2013 Related documentation submitted
18/09/2013 Complaint form acceptance/ confirmation from CTA
01/11/2013 A short note from CTA officer referring to the fact that each airline must have Canadian tariff
09/12/2013 A response from CTA
Originally Posted by
onlybeef42
Good find. Do note that this was effective October 15, 2012 which is after the tickets were issued.
No my find, but actually true, this version of IB Canadian tariff was effective after the tickets were issued.
As I read it now, the CTA response (or originally IB comments I believe) do not contain clarification to as which tariff exactly they are referring to.
Added: Actually the CTA letter is saying IB refers to the tariff effective on 28 September 2012 when my ticker was issued; so its the tariff version which we don't have.