Originally Posted by
DanTravels
Huh. I thought UA did a fine job of getting my 14-year-old UM* all the way from the UK to Hawaii this past summer. 3 flights one way, 4 the other. There are a few possible explanations:
- They simply no longer want my money.
- . . .
One can only assume that UA knows they will lose UM bookings due to the new policy. They clearly decided that the negatives of the old policy outweighed the benefits, and that was likely based on data from actual UM experiences gone awry. Not sure why someone would fault them for that.