Originally Posted by
Frequentflyer99
The e-ticket does let one link to the pop up that one could access when making the booking which shows the fare rules, but I have always assumed that this is not how the AA agents access the rules as it always seems to take them so long to do so, and they often have to call up someone else to check them out.
Those are the rules that form your contract, and are indeed the ones that AA goes back to when repricing.
Unless you have proof that you have been deceived (screenshots of AA.com saying something to the contrary), and have the fortitude to fight AA (who will put up a fuss, as its front line personnell is not authorized and has no tools to deviate from the rules), AA will apply only those exact rules and nothing else, and has automation to do so.