I submitted a review on Trip Advisor (and IHG's website):

griffinpaul
Calgary, Canada
Senior Contributor
35 reviews
5 hotel reviews
Reviews in 16 cities
14 helpful votes

“New Hotel Option in Singapore”

4 of 5 stars
Reviewed 1 week ago

Stayed here from September 15-18.
Two Single Beds.
I previously stayed at the Holiday Inn Singapore Orchard Road. Be sure that you know that this is the Holiday Inn Express Singapore Orchard Road. The two are not close and not everyone knew this new hotel existed... it opened this past summer. I am a Platinum member of Priority Club. We used points for this stay, as Singapore always is an expensive hotel market. This hotel was priced well for the market.
We arrived at Changi and took the MRT to Somerset Station and walked the three blocks to the hotel. Remember it is very humid in Singapore but it is always cool to explore the city from a transit perspective. The hotel is actually hidden one block off Orchard Road. Not all the taxis know where it is.
We were in a room on the top floor as requested but beside the elevator (even though my Platinum profile says 'Away from Elevator'). Oh well... we could hear it, but not enough to complain. The room was setup very simple but efficient. The bathroom wall was unique in the sense that it had a glass wall that was stained clear glass (cannot think of the proper terminology). You cannot see the person inside but can see the outline of the person.
Anyways, the breakfast was just okay. The selection was disappointing.
I did have an issue with the laundry facilities. I was going to do self service laundry but the laundry machines were missing. At first I thought it was because it was a new hotel but it turns out that they were being serviced due to new coinage being introduced into the Singaporean Dollar currency.
As a result, I had to send the clothes to the cleaners that the hotel contracts. However, the hotel waived the cost, since I did point out that I was expecting the advertised self service laundry area. I was pleased with this customer service gesture.
The Front Desk always was warm and welcoming to use each time we came back to the hotel. All wakeup calls were done correctly and on our last day we arranged a taxi to go back to Changi Airport the next morning and it was all setup correctly.
I would likely stay here on my next visit to Singapore over the Holiday Inn Singapore Orchard Road, however, want to ensure that people know this is a Holiday Inn Express hotel and that there is a brand difference - make sure you know what it is.
There was not a lot done for Platinum members if I recall correctly; there are no upgrades as all the rooms are the same.

Room Tip: Make sure you are not in the room next to the elevator. High Floors do not equal great views as you...
See more room tips

Stayed September 2013, travelled with family

3 of 5 stars Value
3 of 5 stars Location
5 of 5 stars Sleep Quality
4 of 5 stars Rooms
5 of 5 stars Cleanliness
4 of 5 stars Service



Najeeb_Kurungottu, General Manager at Holiday Inn Express Singapore Orchard Road, responded to this review

Dear Guest,

Thank you for taking the time to post such a detailed review of your recent stay at Holiday inn Express Singapore Orchard Road.

I'm pleased that overall the experience met your expectations. We appreciate you considering our situation with the laundry machines and accepting our offer to waive the cost for cleaning the clothes.

We are indeed grateful for your constructive feedback regarding the Hotel offerings and your appreciative comments regarding the staff service.

Our Express Breakfast Bar includes four hot dishes (2 International & 2 local dishes), cold selection - three cereals, 3 cut fruits, 2 whole fruits, salad bar, 2 varieties of yoghurts, bakery selection with danish’s, muffins and croissants and white & whole meal toast. The hot drinks include tea, specialty coffee & chocolate . For the convenience of our guests, we have the “Grab & Go” option as well.

Please be assured that your comments will be shared with the hotel team and it will go a long way in helping us to get one step closer to becoming a Great Hotel that our guests love. We do hope to welcome you back to the hotel in the future.

STAY SMART with us!

Yours sincerely,

Najeeb Kurungottu
General Manager