Originally Posted by
dcpdxtrans
I understand the new policy was probably a result of screw ups (& to avoid liability). What I don't understand is how can you screw this up? (I. E., FA escorts kid to GA who in turn hands off to runner).
It gets screwed up enough, and the story makes local TV news every time. The change protects UA from this negative PR. It's easier, obviously, to prohibit UM connections than to create a service culture that reduces the screwup rate.