Originally Posted by
Boraxo
I am sorry you were offended, this was not meant as a slur against Marriott or your former colleagues at the front desk (though I have my complaints with that part of the operation, too). But let's face it - these days the industry is comprised of many front line employees who are not highly paid, and IME many who are non-native English speakers.
Training is training. Regardless of language spoken, Pavlov's Dogs comes to mind here. English is my fourth language, and I don't speak Cyrillic/Russian... but I know what a DND sign is in Russia, and so too should "un empleado que habla Castellano en Kansas".