Originally Posted by
Boraxo
Exactly. The mistake here is thinking that the cleaning people can read the DND signs, understand the meaning, or actually care. Correct answer: none of the above.
In your typical place each staffer has a large # of rooms to clean (read Nickel and Dimed to get an understanding of this job). So they typically start with the ones that have been vacated, but wait - many people don't checkout until 11 or noon (or even later for elites). So guess who is next - bingo - the typical business person like me who is normally off to 8am or 9am meetings. Their job is not customer service, it is cleaning rooms. And they can't be standing around waiting for rooms to empty. They aren't paid to think, so if they see a sign at 6pm but have to deliver a candy or a message they will still knock. Ridiculous but SOP.
Now is this right? Of course not, which is why you typically get more respect at the JW than you do at the Courtyard. But the system works the same everywhere, at every chain. Think about who is being hired to do these jobs, what they get paid, the skill and training involved. And remember, in some countries, it is all about the employee, and not the customer.
I am not condoning the practice which I find irritating too. Just suggesting you temper your expectations.
you certainly have an extreme point of view of the industry...I can assure you regardless of position the main function of every associate within a hotel or hotel company is customer service period....everything else is secondary....I can also assure you the majority of associates regardless of their position or their native language do care, they care about the work they do and they care about all of the guests....as far as the belief SOPs are to be followed at all costs I can also assure you MI (and the majority of hotel companies) have been teaching empowerment for gosh 30+ years now...associates are rewarded for thinking
I do agree guests should temper their expectations - to use your example a CY and a JW have different services, if you're at a typical CY waiting for the valet to park or your wanting to see the concierge it'll be a long wait however I wouldn't have different expectations for the services that are offered at both...
Now everyone is entitled to their point of view and you certainly are entitled to yours however I am equally entitled to be offended by yours...this industry is filled with hard working individuals that do their best every day and to suggest otherwise is simply unfair