I just received a reply:
Thank you for contacting us.
I apologize that your order did not meet expectations. I have scheduled a redelivery of your order, at no additional cost to you.
For your inconvenience, I have issued you a $20.00 savings pass towards your next purchase. The saving pass will arrive via email within one week. Again, I apologize for any inconvenience that this has caused. I hope to continue serving your gifting needs in the future.
If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.
Impressed with the quick response, but not sure how just sending the same thing again will be an improvement. Hopefully this one will at least be less dead.