Originally Posted by
Often1
Nothing in either of OP's posts suggests that Amex did not seriously consider his dispute. I'm not sure he understands the process. The fact that the CSR with whom he spoke isn't familiar with his matter doesn't mean that a specialist didn't give OP's complaint a thorough review.
We still haven't got a clue what OP is complaining about so it's really hard to be more helpful.
I am confused by your post...what part of "but my point is that the generic response from Amex clearly shows that they have simply avoided any of the points raised in my claim nor have they bothered to even check the documentation that I have sent...." do you not understand?
I cant be any more clear then to say that Amex have sent a vague reply and have not answered any of the points I raised in my dispute which would have helped my case??!! Its really not that difficult to understand.