Originally Posted by
mandolino
The best way to deal with this is to take a deep breath and remind yourself that people who deal with the public may often be mistaken but seldom deliberately lie.
Actually, this isn't true. The hotel clerk who said their were no rooms available knew s/he was lying. The gate agent who said "first class has checked in full" had a screen in front of her telling her that isn't the case. People deny benefits like this because their superiors encourage them to or because they want to confer the benefits on some personal friend.
And they lie to do it.