Originally Posted by
PV_Premier
I have repeatedly asked the 1K desk and web support to uncheck in the reservation and the recheck. They've said they can't do anything. As a gate agent how would you handle this? Can a phone agent tell me the seq number if assigned and not showing in the bp? What's the right thing to say on the phone to get this fixed?
The reservation was checked in at t24, and the RPU was applied into open R at t21, at which point the seq number did not show on the new F bp.
I noticed it because with SHARES we as informed pax have to triple check everything. I know the seq num is important so when I saw it missing it was an immediate red flag. It is utterly ridiculous that UA has so little control of their systems that they cannot fix this problem by unchecking and rechecking the reservation in.
I would ask them to sign into the flight, then type "6:-PVPremier+[]" (where "[]" is a siingle keystrok known as "pillow" or "lozenge" Worst case, you do that when you get to the airport of dptr. This is the short way, assuming they defaulted to the flight (a gate function where all transactions assume that flight, that date, from that city.) One doesn't need to default to the flight, they can edit that string to include the flight number if they aren't the gate CSR.