Originally Posted by
fastair
I'd do everything to get it resolved prior to boarding. Maybe there is a sequence number assigned to you, maybe there isn't. It is never assigned before you check in, but it sounds like you have already done that. I don't know that anything will go wrong, but that sequence number is the key to everything once checkin has began.
Can you get offloaded (uncheck in) and recheck in immediatly (so that the seat doesn't get reassigned in between?)
I think it's azaming that you even noticed this, and although, I hope everything goes well, this is an alarm that I would not ignore...and I tell people all the time to ignore many things.
You don't need the number on your boarding pass, but you need one assigned. The gate reader software won't even show you as a person on the aircraft without one.
I have repeatedly asked the 1K desk and web support to uncheck in the reservation and the recheck. They've said they can't do anything. As a gate agent how would you handle this? Can a phone agent tell me the seq number if assigned and not showing in the bp? What's the right thing to say on the phone to get this fixed?
The reservation was checked in at t24, and the RPU was applied into open R at t21, at which point the seq number did not show on the new F bp.
I noticed it because with SHARES we as informed pax have to triple check everything. I know the seq num is important so when I saw it missing it was an immediate red flag. It is utterly ridiculous that UA has so little control of their systems that they cannot fix this problem by unchecking and rechecking the reservation in.