Originally Posted by roverkt

On a side note, I've previously gone directly to a Lurker for an issue I faced with Starpoints at a property, instead of posting my woes here first, and I've found the issue to have been resolved quite effectively. This raises the question whether posting problems on a public forum should ever be the first resort to resolving it, although I still think some properties do deserve to be shown up for their gross failings, and of course stellar successes.

If they haven't already, properties should be aware that areas they lack in can quickly become a topic of discussion in public by a group of discerning travelers (and picked up by less frequent travelers who browse forums like FT), and that top line can be negatively impacted if no remedial action is taken.