Originally Posted by
UA Insider
Hi everyone, a couple of answers here:
As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.
Actually, it's not a consistent policy. Many airline waive the phone booking fee if the partner in question isn't bookable online. British Airways and booking Alaska Airlines comes to mind.
But hey, way to be #FlyerFriendly! "Some other airlines don't do it, why should we?!"