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Thread: Broken Business Class Seat, and Complaint Letter & Response
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Old Dec 12, 2013 | 2:42 am
  #5  
Gnopps
All eyes on you!
20 Years on Site
 
Join Date: Jan 2003
Location: HEL
Programs: STE+, used to be with TK but left due to their corruption and political ties
Posts: 4,525
Were you unable to buckle your belt? I would have refused flying in it.

As for the other problems, if there were no other seats you could switch to then I think they owe you compensation if you were unable to recline.

I had a similar problem in paid business class BKK-IST where the footrest wouldn't stay up. TK refused compensation since there were other seats I could have switched to (I didn't as I wanted to stay with my companion). I think TK's decision was fair.
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