TK Response, Dec. 11, 2013:

Dear X,

We have received your e-mail dated December 04,2013.

First of all we apologize for the late reply as the file had to be forwarded to several departments in order to achieve detailed information regarding the complaint.

We would like to determined that the defect which you have informed in your message has been thoroughly investigated by the related department. Please be informed that any complaints or reports concerning the defect on the seat could not be founded by our technical staff. It has been also determined that there is no cabin chief report regarding this matter.

Please be advised that the efforts of Turkish Airlines are directed towards providing our esteemed passengers a superior level of service and on this base our passengers' constructive criticism and impressions are considered as the most valuable help to ameliorate our efforts.

We would like to apologize for the deficiency occured.

Sincerely yours,

Customer Contact Center
Turkish Airlines Inc.