Originally Posted by jra3

Just another anecdotal report--flying PS tomorrow, noticed just after getting the standard "your upgrade didn't clear" email, that I was now #3 with 3 R seats available. Noticed the same thing last week and was cleared immediately when called, so was hoping for the same experience.

Today was a different story. The first agent told me that the upgrade list was under airport control and she couldn't clear me, so I politely said thank you and planned to call back in a bit. Then, I noticed that the available R space dropped to 2, so not sure who snagged the upgrade, but not #1 or #2 on the list above me, as I was still at #3. Called again, to ask about redeposit and re-attempting the upgrade in hopes of clearing my GPU in the available upgrade space. The agent said she would call a supervisor because she couldn't complete the request. I hung out on hold for 20+ minutes and when the agent returned she seemed low on patience. I was told that I missed a "heated argument" and that the supervisor cleared me as an exception, and that I shouldn't have been cleared since I was #3. Now, I certainly would support fairness in upgrade distribution, but there's nothing that would guarantee that #1 and #2 get the upgrade, with the current T-24 R space free-for-all, so I'm not going to feel all that guilty about taking something that easily someone below me on the list could have snagged as well.

That said, my apologies to #1 and #2--hope you clear tomorrow!