Originally Posted by
JerLon
I have some clarification on this based on experiences the last couple of days:
- Agents can now post no more than 2,500 points in a transaction.
- Agents can now post no more than 5,000 total points to a single account in a day.
- If agents try to post more than 5,000 points to a single account in a day, any points above 5,000 are marked for review and can only be posted by the marketing team.
Hope this clarifies the issue.
Crazy experience:
I track my points very carefully. I travel a lot for work (Travelocity and Hotels.com) and thus have a lot of points outstanding at any point in time.
Last week, I called to get 6,600 missing points posted. They posted 5,000 but the other 1,600 never posted. I called yesterday and they posted 2,500 (automatic adjustment) as an apology and to catch me up. Later last night, nearly 5,000 points posted (in the normal way, through the mall) from a transaction from 10/1/13, 70 days after the purchase.