Originally Posted by
Fabry62
To mamb0: thank you, you perfectly understood my message and what I wished to tell. One question, and I'm sorry for my ignorance: what do you mean as "executive summary"?
To Rambuster- The point is that I am NOT complaining. I am just telling a story.
About what happened, I have already complained on 2012.
I decided to tell in a public place the END of the story and nothing more than this.
Meanwhile, obviously I moved on greener pastures, (really greener, trust me).
To Gojko88- 14x2=28. 28 LONG Intercontinental flights (14 A/R). I know, there are many people travelling more than I do, and I agree with your cynic but realistic observation. But much more people do not....and compared to the remaining 90% of the flyers, I do believe that I represent one "attractive" Customer for an airline Company. That LH has thrown away. This is what I want to get PUBLIC.
Dear Fabry62,
at first I would like to thank you for the extensive post and making this structural deficit of Lufthansa public. ^
The main problem is that Lufthansa sent you the most violent and tough reaction a corporate can do:
We don't care.
1.) At first the company didn't realize that a customer
doesn't use their services anymore.
2.) Secondly they even hadn't noticed that you continue flying but not with them. In consequence you as the customer didn't stop flying but only choose another competitor.
Therefore the "fault" that you don't user their products anymore is not lying within your person but should be intensively viewed within the corporate itself.
3.) Many minor companies are more aware of when they loose a gold or even "standard" customer. They try to get into contact to the customer e.g. after 90 days after the last purchase. Or try to keep a history of events.
So the third failure was not to implement a structure in order to know when customer don't buy anymore.
4.) Lufthansa often doesn't realize the enourmous amount of money customers of the Economy Class generate. The more flexible booking classes in Y often deliver a two/three/fourfold revenue than a discounted Business Class.
In my point of view I can fully understand your disappointment.
Astonishingly enough you are viewing back to your Lufthansa flights as - at the beginning - remarkable and great experiences. Otherwise you wouldn't have invested your time to inform LH and us at flyertalk.
My personal recommendation:
I assume that you have a large amount of award miles in your account. I would utilize them and not throw them away.
If you say you wouldn't use the Senator Card anyway I think you even throw away your hard earned miles.
So if I would be you I would use them on any * alliance partner.
Sorry that I couldn't help you with that issue. But this case is another example of bad behaviour by LH.
By the way:
I have googled a bit and the non acceptance of e-vouchers seem to be a very old (nearly ten years!) issue:
http://www.flyertalk.com/forum/miles...available.html
As being German I would like that you accept my sincere apologies for the arrogance of my flag carrier!