Originally Posted by
sadiqhassan
Is this correct? Was there a glitch online? If I had known about this when cancelling, I wouldn't have refunded the ticket but now I am stuck as I have already booked another non refundable ticket instead.
I am sure you will have read
jerry's response, so yes it is correct, unless you are BA Gold. If the cash component was below $40 then they don't come after you for more money, but that's the nature of the deal I am afraid. If the on screen message was ambiguous and you kept a screen print of it, then presumably you could take that to customer services.