I'm in the midst of a poor stay at the Sheraton Shenzhan Futian. The physical plant is quite decent for a Sheraton, but the service definitely leaves a lot to be desired.

Upgrades
I was given a club king room at check-in. Noticed suites available on SPG.com so I asked at the front desk on my way to dinner. Agent said there were suites available but they only upgrade platinums to junior suites. She asked if I'd like a junior suite. I replied that I would and she said she'd move me to one. Ignoring whether "Executive Suites" are or should be standard suites that are part of the platinum upgrade pool, if junior suites are in the upgrade pool and were available, I should have been upgraded to one without having to ask (with more than 150 nights in SPG hotels so far this year, I can't imagine there were too many platinums above me on the upgrade priority list).

Restaurant Service - Mezze
Ate at a fairly high-end Italian restaurant in the hotel with a couple of my colleagues. One colleague's meal was brought, another's was brought when the first was half-finished eating, and mine was brought after my first colleague had long since finished eating. And he's not a fast eater. No acknowledgement of the delay from the server or manager until I kept asking the manager. He eventually offered a 10% discount off my meal. I asked for the 15% SPG discount promised on spgrestaurantsandbars.com as well. Bill came without the 15% discount and the server insisted there was no such thing. Another manager came over and read through the 15% discount details on my iPhone and agree to provide it but asked me to send her screenshots so she could share it with the SPG Champion. Why is this my job? The 15% discount, that I should have gotten to begin with, was eventually given but the restaurant didn't give the promised 10% discount for my main coming after my colleague finished eating. I think any decent restaurant would have been proactively apologetic, rather than not even acknowledging that my food was missing, and comped my meal.

Missed Wake-Up Calls
I called the front desk (via the "Guest Services) button at about midnight last night and requested wake-up calls at 7 a.m. and 7:15 a.m. Agent repeated the times twice and confirmed my room number. Neither call ever came. Thankfully I hadn't relied on the hotel and set my alarm as well. When I tried speaking to the front desk manager, he just replied with, "You'd like a wake up call? What time?" I gave up, but he came out to meet me later and said there was no record of a wake up call but promised to investigate.

Overall, quite disappointing. My colleague asked why we were booked at the Sheraton rather than the Shangri-La we stayed at last time that was "a lot nicer" or the Four Seasons others were staying at and jokes were made about my SPG points addiction. Given both the Shangri-La and Four Seasons are less than US$1 more per night than the Sheraton, we definitely won't be staying at the Sheraton next time.