FlyerTalk Forums - View Single Post - Finnair seat selection as One World Emerald or Sapphire
Thread: Finnair seat selection as One World Emerald or Sapphire
View Single Post
Old Dec 8, 2013 | 6:34 am
  #12  
ffay005
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT Executive, AA, BA, SK, DL, NT, WB + hotels
Posts: 10,283
Originally Posted by henry999
Just another data point: today I made a booking on finnair.com and entered my BA (Gold -- OW Emerald) FF number. After confirming I went back to 'My Booking' to select seats. The tool wanted to charge me. I rang up the Finnair Plus Gold helpline and the very friendly, very helpful chap there assigned me the exit row / extra legspace seats I had chosen, at no charge.

cheers,

Henry
They've got some kind of bug in their system (again). I had the same problem (AA PLT) with HEL-ARN-HEL seats yesterday.

The e-helpdesk guy assigned me the seats and promised to look into the matter. We tried other bookings as well, where I had previously assigned the seats myself free of charge. The my booking -system now wanted to charge for those as well...
ffay005 is offline  
Reply