Originally Posted by
PeaSouper
Originally Posted by
cheltzel
When you registered on the GOES website you were sent an email from:
GOES SYSTEM SUPPORT <[email protected]>
On my email the subject was:
PROD-GOES - User Enrollment
I have that e-mail, and I have the GOES user ID. Problem is that apparently the user ID has expired (it expires before the GE membership expires, apparently), and so I have to create a new one (via the same link you express below)
Originally Posted by
cheltzel
If you no longer have that email, you can go to the GOES website and click on the recover userid link:
https://goes-app.cbp.dhs.gov/main/goes
You will have to know a lot of the personal information as specified when you registered. They system will send you the userid/password.
You will find your PASSID after you log back in.
As I mentioned, one of the pieces of information that they're requiring I give them in order to create a new GOES ID is my PASS ID, the piece of information which I don't have in the first place.
Did you call the support toll-free number?