Originally Posted by
PHLGovFlyer
100% spot on assessment. And there is no way I'm calling the hotel to discuss potential cancellation of my existing reservation knowing full well what they will tell me (that the hotel interprets the rate as non-refundable - period).
For what it's worth and I hope it does come to this but customer service would back you over the hotel, if the rate was nonrefundable from day one it should have been setup without cancellation allowed (which is easy to do)