Originally Posted by ZBigFam

Thanks for the reply Brock, I called Hyatt reservations yesterday and even asked them to call the hotel, that's when they came back on the line and said that they would charge me 10K points for my 2 year old.

I appreciate the reply to my post but I am concerned that if I book online that there will be a misunderstanding again when I get there and I will be asked to pay either in points or the equivalent cash rate. How do I avoid this?

FWIW, the reservations agent said that everyone was confused and I was on hold for about half an hour as they tried to sort things out.