Just completed a four night award stay two days ago. The breakfast was amazing as previously posted. Was upgraded to a partial ocean view and it was really nice to get that, room 722, right next to the elevator. About ½ the view was of the building , and ½ was the ocean. Was actually a very private balcony. Never heard the elevator and actually never saw another guest in the hallway during the whole stay. Since ice machines and water stations are on the even numbered floors, it was just one flight of stairs down to fill up water bottles. Not sure how it would be in a room right next to the machines, though, because as is usually the case, it causes quite a ruckus when filling containers.

The stay was nice overall, but just way too many inconsistencies. Water was left in the room on two of the four nights. Snacks were replaced once and none were in place on the first day. Valet guy had to request they be added that night. Ice bucket was filled once. Shampoo and conditioner was replaced once, had to request it three times. Soap was never replaced. Dusting towel was left on the nightstand one day. I know it would be a pain to prevent this, but it was just unappealing to see shoeprints in the shower. No slippers were available, but did notice them in the Ohana Lounge when I used it for printing boarding passes. Dryer sheets were unavailable in the laundry, though Tide and Woolite single packs were available.

Since I would need to leave early that morning for a day trip to Molokai, I asked if there were any other options for breakfast. They said that we could use the Mokapu Market which is open 24 hrs and that it would be seamless and I would not be charged. When we went the previous night, we noticed that only certain items are available 24 hrs. But they said that if you give them advanced notice, they can have any item available at any time. We managed to spend about $50 for two, about ½ the cost to the Ka’ana Kitchen. The charge showed up upon checkout, but was quickly removed.

After hearing a guest loudly complaining to the valet that they had been waiting over 10 minutes for their car even after calling down prior, I decided to try parking at the Tennis Club. Was able to park for two nights there before getting a courtesy parking notice. It's across from the shops at Wailea, about a 10-15 min walk, at most. Easy to walk to the hotel, but slightly uphill to walk back to the Tennis Club. While the lot does not have any signs posted against it, parking is not permitted over night. There are no signs prohibiting parking on the street in front of the tennis club, though, but I didn't try it. I had an early flight to MKK the next morning and didn’t really want to waste time in the morning to walk and get the car. But it probably ended up taking more time that morning. There was no one manning the valet desk at 5:00 AM, so after waiting about 10 minutes, I just reached in and grabbed the keys myself. By then, the only person we could find was the guy working in the Mokapu Market that morning. He came out to help us find the car. But by then someone finally came running up stating they were washing cars.

And just to note, there's no charge for valet parking during the day, only if you leave the car overnight. But it's way easier to just self park in the nice lot at the beach next door during the day, which is posted as open from 7:00 AM to 8:00 PM, but noticed the gates locked by 7:45 PM one night. Also used valet parking the last night.

At check in on Saturday night I was confirmed for the 7:30 AM Wednesday Outrigger experience, which would be the day of my checkout. And also confirmed my late 3:30 PM checkout. The next day I had a message to see a front desk person. Not sure why they couldn't have just left a message, but when I found them, they wanted to let me know I was confirmed for the 7:30 AM Wednesday Outrigger experience. Ummm, okay, thanks, thought I was already confirmed.

So on Monday night, I get a message from the front desk, stating that they were unable to confirm my reservation for the outrigger experience on at 7:30 Wed., but 10:30 is available, as is 7:30 on Thursday. Ummm, okay. So I stop by on the way to breakfast and again confirm 7:30 AM for Wed.
So 7:30 AM Wednesday comes around, and we are the first to check in for the outrigger experience. None of the other four confirmed guests show up. It was actually pretty cool, saw a turtle and had a great singing guide. Too bad we were not there on Friday for the competition, which is what I really wanted to do.

At 9:30 AM, I got a call from housekeeping asking when I would be checking out. I let them know it would be at 3:30. Then at 11:00, I got a knock and housekeeping started to enter the room, (with privacy light on.) I held the door and explained that I would be departing at 3:30. At 1:00 PM, while I was retrieving laundry, I got a message (from the same person who let me know that my Outrigger Experience was not available at the previously confirmed time) that my requested late checkout would not be available as someone else would be checking into this room. I called them back and they said at resorts, late checkout is only allowed if available and since someone else was checking into this room it’s not available this time. When I was ready to tell them that I realize that, but I would need a little bit more notice, she asked how long I needed. I told them I would be gone by 3:00, and she relented.

So, overall, the property is beautiful and with the weather and nice beach after nice beach, it’s hard to beat Wailea. The snorkeling at the beach next door was great on the last day, and there were turtles we missed on one day, sounded like they are there most mornings. But I probably won’t be returning, especially when the points go up for this hotel next year. I’m glad I was able to enjoy if for the relative bargain of 22k points per night, especially when the rooms here were going for $389 and the Hyatt Regency were $239 for the same number of points.