I can't judge what happened on the call. But assuming the words quotes are reasonably close, is anyone else curious or concerned about the general attitude towards elites or flyers? This is like right around 3/3 when I was told by a very sad/upset pmUA phone agent that pmCO managers had been deployed to the call centers and were instructing staff to "train the customers" and elites to expect less (a la pmCO, I assume). Any UA staff on this thread have any info on what agents are being told about mileage runs, elites, etc?