FlyerTalk Forums - View Single Post - Dynamic Currency Conversion (DCC) and Chargebacks

Dec 6, 2013 | 9:58 am

#87

nacho

FlyerTalk Evangelist

Join Date: Aug 2010

Location: CPH

Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG

Posts: 12,781

Quote:

Originally Posted by ualboston1k

This just happened to me by Avis.

I hate DCC. Earlier in the year, I rented a car in Toronto and was charged in USD instead of Canadian. That is when I found out about the "check box" in my wizard profile, which I promptly unchecked.

Subsequent rentals in Toronto have gone ok and I was charged in Canadian.

But that wasn't the case last month with a rental in France. Returned the car to CDG airport and was given a receipt showing I paid in Euro. No mention of any DCC, or me being given a choice. No mention of USD anywhere. I was pleased.

Imagine my surprise to see the charge post anyway in USD. Went online to my Avis profile and receipt is still in Euro. In this case the local Avis manager must have done the change manually.

I am disputing it with Avis (on my 4th email) and with Visa.

This is a scam and has to stop!

Yes that's the very same happened to us - asked to be billed in EUR and I even checked the box that I want to be billed in EUR - I had hard copy of the contract but Avis refused to accept that.

Another time I disputed it with Visa about Avis DCCed me again for my rental in the US but they turned it down because 'I used the service'. I asked for the different that they DCCed me but it was refused.

Today when I was clearing out trash I found an Avis receipt saying something like 'I had a choice to be billed in USD or SEK but I chose to be billed in SEK, and that Avis will charge a fee of 3%'.

There was no where I could sign or decline it. The only thing I could do was to pay cash when I return the car

This is the price to pay for being Preferred. I was told that if I weren't Preferred I could avoid all these - but in return I'll have to queue and then try to sell me paid upgrade.

Reply