Originally Posted by
pdsales
Supervisor hostility is why Delta is now spending megabucks on lawyers defending itself in the Supreme Court.
Some Northwest (pre-Delta purchase) supervisor got hostile because he/she felt Rabbi Ginsberg complained too much and did not want to hear his complaints again.
The simple way to end the complains would have been to ban Rabbi Ginsberg from further complaints. But that hostile supervisor also decided to "What you're doing is not right" and cancel the Rabbi's frequent flyer account.
While I agree with your conclusions about CSR's keeping their opinions to themselves, the Minnesota rabbi is a professional whiner who deserved getting fired as a customer. NWA should have handled it differently, but I assure you that decision was NOT made by a front-line CSR.