Originally Posted by
socrates
Oh I'm not guessing - the 30 days before arrival is coming from the cxl policy in the system, the "non-refundable" comment is not coming from the cxl policy but from the rate name & details fields and could just as easily say they'll make the guest the king of Penn for the day....it's unfortunate the hotel made it confusing but the cxl policy will prevail over the rate name & details (attribute fields is what's it's technically called)
It's still a bit confusing...
In the cancellation policy portion of the online reservation details it states:
Canceling Your Reservation
You may cancel your reservation for no charge until August 6, 2014 (30 day[s] before arrival).
Please note that your prepayment for this special rate is non-refundable.
So even within the cancellation policy presented online there is conflicting information. Is the online policy different than what is "in the system"?