Originally Posted by
astroflyer
Yeah, I'm certainly baffled as to which condition ultimately applies. Prior to 30 days beforehand, the two conditions are in direct conflict.
I'm with those that think you can hold Marriott to the less restrictive clause, but who knows how far down the road you'd have to go in that fight.
I've seen other somewhat contradictory language before with other hotels. I generally take screenshots for my records in case there's ever a fight with a credit card.
Oh I'm not guessing - the 30 days before arrival is coming from the cxl policy in the system, the "non-refundable" comment is not coming from the cxl policy but from the rate name & details fields and could just as easily say they'll make the guest the king of Penn for the day....it's unfortunate the hotel made it confusing but the cxl policy will prevail over the rate name & details (attribute fields is what's it's technically called)