FlyerTalk Forums - View Single Post - Vanilla Reload activation issues including "new" website.

Dec 6, 2013 | 2:39 am

#417

DCBob

Join Date: Sep 2001

Location: Washington, DC

Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite

Posts: 5,015

Quote:

Originally Posted by Ekimosj

I am in a similar boat, Called VR and they say they show the transaction goign through. No record on BB. Called BB and they have no record of the load. Keep us posted on your results.

VR is more helpful than BB in general. Ask a VR supervisor to place a conference call with you and a BB supervisor. Get the name of the supervisors on both sides. The CSRs answering the phone are as dumb as rocks, so you NEED to go through a supervisor unless you like to wait and wait and....

That's what I did a year ago in December when I had the same problem and the issue was resolved within 24 hours!

Reply