Originally Posted by
jadenus
....We are required to HUACA because we're given the wrong information that we know to be wrong.
TA: "Sorry, Mr. Jadenus, we can't split the legs on your ticket."
Me: "Yes you can, you guys have done it before."
....
If HUACA is a cancer, it might be slightly aggravated by one-time exceptions (that any company is able to make to their customers), but that cancer was borne, reared, and perfected by a legion of uninformed and/or untrained call center agents.
based on what do you know splitting legs is allowed, is the written policy or just something many agents will do??
Understand the point you trying to make but your example is a poor case.