Originally Posted by
thebluejean
This is the response I got from the reservation desk.
"When redeeming Gold Passport points to stay free, it is only based on our Garden View rooms. If you’d like to upgrade to a better view, but still in a standard room, the upgrade charge would be an additional upcharge of $75 per night for a Partial Ocean View or $150 per night for a Full Ocean View. The upgrade is based on availability upon arrival."
I already reply to ask if it is possible to guarantee the room types before arrival. We don't want to travel all the way to property and being told all rooms are sold out beside the garden view room.
They won't guarantee it on a points reservation. Chances are extremely low that the hotel will be sold out. Even this past Thanksgiving week, they were only at about 70% capacity and that was the busiest they've been thus far. I would only worry if you are planning to go during Christmas which will probably sell out.