Originally Posted by cgnSenator

Hi Guys

I need your help. My membership year ended 08 Sep 13. My goldstatus dropped to silver on 31. Oct.

I made the BMI statusmatch last year on 27. Sep 12. i tought that I will get Gold till the end of my membership year 08 Sep 13 + the whole next year til 08 Sep 14...

I just called the EC hotline to talk about this but they told me that it is right that i dropped to silver because the card expiry date is 31. Oct and my Goldcard was valid for more than 1 Year. I insisted that the membership year has to be taken not the card expiry and asked for a supervisor to talk to. The woman at the hotline refused to do so because she sees no reason for this... She said that I can send a letter but she is 100% sure that I have no reason to ask again for a free year of gold!

Is she right? Do I had to wait till the end of card expiry not the end of membership year do do the match?
If not who can i write to review this?