Join Date: Jul 2010
Location: BUR
Programs: AA, DL Platinum, AS, AF/KL, UA, VS, HA, Hilton Gold, Marriott Gold, Hertz Presidents Circle
Posts: 1,929
They (politely) worked both the SC and phone agents and were able to get 2 non-EC seats together about 10 rows up. Still not the EC on a 767 like they had booked and were looking forward to, but it wasn't a terrible case scenario.
Persistency is what worked in this case.