Originally Posted by
Madone59
They put the product on the open market, at a price. What does a CS rep, or anyone else at UA care who buys the product and in what quantity, and or for what reason(s).
Good question. Can anyone offer a cogent reason why a UA employee is upset about a customer purchasing an available loe fare?
Originally Posted by
Condition One
I had a CSR yesterday who railed against "too many premiers" and if it were up to him, he'd cut the number down significantly. He insisted on routing me on UA metal using standard awards. When I gave him the flights I wanted and he deducted the miles, he condescendingly said "you *barely* have the miles for this trip!", as if burning the last of my miles (1,200 left in my account) would cause my family to go hungry. It was a complex award reservation, so I held my tongue.
Nice to see that Jeff's leadership is producing results.
