Originally Posted by
AndyInSaigon
I don't get excited over such things. It happens but this was one of the very rare occasions when I wasn't carrying a change of clothes in a carry on.
Yikes! This is like going outside on an iffy day without an umbrella — guarantees that it will rain.
Originally Posted by
AndyInSaigon
Once in the lounge & my attitude was adjusted I called UA. I got the patent answer: the final carrier is responsible. No apology. I KNEW that much & hung up.
Hmm. There used to be a "1K baggage desk" who could give you real-time information about the location of your bag — did you not get in touch with that group?
It's true that the delivering carrier is responsible for delivering bags & paying compensation, even if the problem wasn't their fault. That's too bad that the UA agent you talked to didn't also apologize or give you more information — but it might not have affected your outcome much. You might want to write to Customer Relations to let them know you're unhappy with that.
In a similar situation a few years ago, we flew on a ticket CLE-ORD (UA), ORD-IST (TK); UA mis-delivered the bag to DEN and it took a day to catch up with us. TK at IST eventually paid cash compensation for the long delay (something like 100 lira) but it took a fair amount of haranguing in person.